November 12, 2010

*Before you make your Shutterfly cards...*

Ahhhh I almost just had a heart attack!!

After spending.. ohhh... an hour probably getting our Christmas cards made on Shutterfly, I excitedly click checkout. Head on over to my email and copy that code they gave me to get my cards FO FREE, paste it onto the enter codes here box, and SAY WHAT?? Code does not apply, says Shutterfly.

I start sweating a bit and try to click around and figure out what's going on. I was about to give up and planned to call customer service tomorrow morning and give them a piece of my mind when I saw something up top that says something about click here to chat live with a Customer Representative. So I clickety clicked away and started chatting with Veda (in America, I'm sure) and our convo went a little something like this:

Thank you for choosing Shutterfly. A representative will be with you shortly.

You are now chatting with 'Veda'
Veda: Hello, welcome to Shutterfly! How may I help you today?
Visitor: I had a code emailed to me that is supposed to get me 50 free Christmas cards. It's not working, saying that I have already used it, but I haven't.
Veda: I am glad to help you with that.
Visitor: okay thanks
Veda: Have you placed 5x7 stationery cards in your cart?
Visitor: Yes
Veda: May I have your Shutterfly email address?
Visitor: sure.. nortonj07@hotmail.com
Veda: Thanks. Please give me a moment while I look that up.
Veda: I find in your account that you have the credit for "50 free 5x7 flat stationery cards " or "50 free 5x7 folded greeting cards ".
Veda: I see in your cart you have 5x7 photo cards to which the credit cannot be applied.
Visitor: I think I was sent the wrong code because when I entered it in, it gave me 20% off
Visitor: Why can't the credit be applied?
Veda: Photo cards are different from stationery cards.
Veda: Since you have already placed the cards in the cart, I do not want to trouble you in starting the new project all over again.
Veda: As one time accommodation, I can swap the credit.
Visitor: So the 50 free cards doesn't apply to the photo Christmas cards?
Visitor: Ohhh thank you so much!
Veda: Please give me a moment.
Visitor: I know of a lot of bloggers that are a little confused about this
Veda: Please give me a moment.
Visitor: Sure, thank you
Veda: I have swapped the credit in your account.
Veda: Please sign out and isgn in back to view the credit.
Visitor: Okay is there a code I need to know?
Veda: *Please sign out and sign in back to view the credit.
Visitor: How will I view the credit when I sign back in?
Veda: You need not enter any promotion code to avail the credit.
Veda: You can check your current special offers by going to the "My Shutterfly" page, scrolling to the bottom, and clicking the "View my special offers" link.
Visitor: Great, thank you very much for your help!
Veda: You're welcome!
Veda: Is there anything else I can help you with today?
Visitor: No, that's all
Veda: Thank you for chatting with us. We value your feedback. Please click the “Close” button at top right to answer a few questions about your experience with us today.
Visitor: I will

I'm sorry to say that I didn't trust little miss Veda and copied the whole convo just in case it didn't really work and I had to talk with someone else. No need though because I signed back in and turns out she wasn't just trying to get rid of me. My account showed a zero balance. Plus, Shutterfly emailed me a copy of our conversation.

So, make sure you take the time to go about making your precious photo card (which I want mailed to me for giving y'all the heads up.. and just because you love me) and then chat away with HOPEFULLY Veda! She can't say I didn't warn her about y'all!

You're welcome! Merry Christmas!

3 comments:

Erin said...

I ordered ours last night and I can't wait to get them in the mail! I am so excited!

Amie said...

I never got the code for the free 50 cards :(

Ashleigh said...

wow, so cool!!